Legal & Privacy Policy

This privacy policy explains how our organisation uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage your cookies

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

• How to contact the appropriate authorities

What data do we collect?

Refugease collects the following data:

• E-receipts for items purchased in store provided by SquareUp: email address or phone number & last four digits of card used

• Furniture collections and delivery (in store and online): name, delivery address and phone number

• Newsletter email sign-up (via our website): name & email address

• Online purchases in our online aid shop or statement shop via our website: name, email address and delivery/billing address.

• Volunteer- Sign up process: Full name, ID, home address, phone number and email address

• Donations:

• Donorbox: name and email address, address and phone number

• JustGiving: name and email address

• Facebook Donations: name and email address

How do we collect your data?

You directly provide Refugease with most of the data we collect. We collect data and process data when you:

• Sign up online for email updates, donate to us, or purchase items from our online aid or statement shop.

• Sign up to volunteer with us. 

• Book furniture deliveries or collections.

• Ask for a text or email receipt in our stores.

• Use or view our website via your browser’s cookies.

How will we use your data?

Refugease collects your data so that we can:

• Send e-receipts from our SquareUp paypoints 

• Enable furniture collections and deliveries

• Send emails (offers, campaigns, updates) to those who granted us permission by checking the relevant box online

• Contact volunteers with organisational updates and weekly rota, via email or Whatsapp groups

• Successfully vet and onboard new volunteers

• Contact volunteers for additional help on an ad hoc basis 

• Bank account details to make payments to staff and contractors

How do we store your data?

Refugease securely stores your data on online servers. We will keep your data for the following time periods:

• Furniture deliveries and collections - 1 year (unless opted in to receive email updates)

• E-receipts for items purchased in store provided by SquareUp - 3 years

• Newsletter email sign-up - indefinitely unless you choose to unsubscribe

• Online purchases in our online aid shop or statement shop via our website - 3 years

• Volunteer- Sign up process - indefinitely until your volunteering ceases

• Online donations - 3 years

Once this time period has expired, we will delete your data by erasing it from our online server.

Marketing

Refugease would like to send you information about campaigns and activities of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Refugease from contacting you for marketing purposes. 

What are your data protection rights?

Refugease would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Refugease for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Refugease correct any information you believe is inaccurate. You also have the right to request Refugease to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Refugease erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Refugease restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Refugease’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Refugease transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@refugease.com.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Refugease uses cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website

• Helping to track any purchases or sign-ups

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Refugease uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – Refugease uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Refugease sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Refugease website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Refugease keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 5th October 2021.

How to contact us

If you have any questions about Refugease’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@refugease.com

How to contact the appropriate authority

If you feel that our charity has not addressed your concern in a satisfactory manner, you may contact the Charity Commission for England and Wales.